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US ground shipping is free on orders of $95 or more, after discounts and before tax. The cart shows how much more you need to add to qualify.

We ship within the United States only.

Orders placed by 2pm Pacific Time on a business day usually leave our Sandpoint, Idaho warehouse the same day. Anything later, or on a weekend or holiday, goes out the next business day.

Once it leaves us, it's on the carrier's clock. Most orders arrive within about a week.

Whatever date the carrier shows is their estimate, not a guarantee from us. Carriers have been running behind lately, winter weather in the mountain west can add time, and wildfire, storms, floods and other events nobody controls can hold a truck up anywhere along the way. When that happens there's usually nothing either of us can do but wait it out.

You'll get a tracking email the moment your package ships — check spam if it hasn't arrived. If tracking stalls or your order is taking longer than you expected, tell us and we'll chase the carrier for you.

Not at the moment — we ship within the United States only. We have shipped further afield in the past and hope to again.

Yes. Unused yarn in original condition can be returned within 30 days of delivery for a refund to your original payment method.

Contact us before sending anything back so we can issue a return authorization — packages that arrive without one can't be matched to an order.

• Yarn that has been wound, knitted, washed, or is otherwise no longer in original condition
• Custom or special-order dye lots
• Items marked final sale
• Needles and Hooks
• Books, patterns, and digital downloads once opened

Not as a single transaction — we don't run exchanges as a separate process. Return the original for a refund and place a new order for what you'd rather have. The yarn you want ships straight away instead of waiting on the return to reach us.

We want to hear about it. Contact us within 14 days of delivery with your order number and a photo where it helps, and we'll do our best to put it right.

You do, unless the return is our error — wrong item, damaged goods, or a mismatched lot we didn't flag. Original shipping charges aren't refunded on a change-of-mind return.

It can. Free shipping is a discount your order earned at the size you placed it, and sending it back doesn't make the postage free to us. If the return takes the order under the $95 threshold, or sends the whole thing back, we deduct the shipping we paid on that order — all of it or part — from your refund.

Return part of a larger order and nothing is deducted, as long as what you keep still qualifies on its own. Nothing is deducted either when the return is our mistake.

Yes. When you order several skeins of the same colorway, we pull them from a single dye lot whenever stock allows.

If we can't match them, we contact you before shipping so you can take the mixed lots, reduce quantity, swap colorways, or cancel that item for a full refund.

Often, but not from the product page — lot numbers aren't listed there because stock rotates constantly.

Write to us with the lot number from your ball band before you order and we'll check what's actually on the shelf.

Every product page lists yardage per skein, and most patterns list total yardage for each size. Divide the second by the first and round up — then add a skein if you're between sizes, knit loosely, or plan to lengthen anything.

If you'd rather ask a person, we're happy to do the math.

We photograph our yarn with professional equipment and lighting and don't push the color around afterwards. But color is partly subjective, every screen renders it differently, and hand-dyed yarn varies between lots — so treat a photo as a close representation rather than an exact match. We can't guarantee a skein will match what you see on your screen.

If the exact shade matters, ask us before you order and we'll describe it in the room or check it against a color you already have. More in colors and product photos.

Usually — match the weight and yardage per gram first, then knit a gauge swatch. Fiber matters for drape: a wool sweater pattern worked in cotton will hang very differently even at the same gauge.

Tell us the pattern and we'll suggest something from stock.

No. Guest checkout is always available. You can claim an account later with Forgot password using the same email address and your past orders will be there.

Try Forgot password first. Passwords on older accounts migrated from our previous store were case-insensitive, so a password that used to work may not match now. A reset fixes it for good.

Reach us as soon as you can. Before an order is packed we can usually change or cancel it. Once it's packed or shipped we can't modify it, but the returns policy still applies.

Sign in and open your account. Order history, addresses, and your profile all live there.

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