Following are the questions our customers usually ask. Please check if we have an answer to your question on this page already.
Yes, we always send the same dye lot for the same color of the yarn. If the same dye lot is not available and cannot be quickly reordered we will contact you to ask if the lot is critical for your project.
Yes, you can. We have a Special Instruction field on Checkout page (not available with Google Checkout). You can put a request about specific dye lot there. Please mention if you just prefer that lot or only need the yarn if the dye lot is available.
Out site sends Order Confirmation email upon completion the order.
Sometimes our emails can not pass your SPAM control. Please add firstname.lastname@example.org to allowed senders list in you spam filter.
Another problem can be with misspelled email address. Please make sure you type in valid email when you're placing an order. In both cases you can always check order status here.
No, we don't have printed catalog. Please see our site for the products we have in stock.
Sorry, we don't wind yarn. We are focusing on getting orders shipped as soon as possible.
Most orders ship the same or the next business day. Our site shows Estimated Shipping dates for every order at the bottom of Shopping Cart page and Checkout page.
Shipping cost depends on the weight of your order and where it should be shipped. Our site can calculate shipping cost before you start placing an order. Please add what you'd like to order to the cart and click Proceed to Checkout button. On Shopping Cart page please enter your zip code. Click Calculate Shipping and our site will request available shipping rates for you.
For domestic orders we offer two type of shipping via US Postal Service: First-Class Mail (for small packages up to 13oz only) and Priority Mail. Both types are quite fast and usually delivered in 2 - 3 days anywhere in US, but US Postal Service doesn't guarantee delivery time.
For expensive and heavy orders we also offer delivery via UPS Ground. It usually takes from 2 - 3 days for delivery to West Cost up to a week to East Cost.
For all types of shipping we will provide tracking information.
We only charge you Credit Card when your order is ready to ship. Please note that PayPal doesn't support it and processes transaction upon placing an order.
Yes, we do. You can now complete your international order online. We offer Global Priority Mail and Global Express Mail (EMS). Our site can calculate shipping cost before you start placing an order. Please add what you'd like to order to the cart and click Proceed to Checkout button. On Shopping Cart page please select your country and click Calculate Shipping and our site will request available shipping rates for you.
You may have to. Please note that for shipments outside U.S., the total does not include customs, brokerage, and other fees, which differ from country to country. Those changes will be collected at the time of delivery by the shipping company. Please consult your local law about those fees.
No open positions are available now.